Common Issues

Common Issues and Solutions

My course isn't showing up for students

Check these things:

1. Is the course published? Open the course in Strapi and verify it shows "Published" status
2. Are the lessons published? Even if the course is published, unpublished lessons won't appear
3. Wait a moment. Content changes can take up to 60 seconds to appear on the platform due to caching

My thumbnail isn't displaying

• Verify the image was uploaded successfully in the Media Library
• Check that the image format is JPG or PNG
• Try re-uploading the image
• Ensure the image URL is accessible (not behind authentication)

Lessons are in the wrong order

• Open each lesson and check the Order field
• Ensure no two lessons have the same order number
• Orders should be sequential (1, 2, 3...) with no gaps

Video isn't playing

• Verify the YouTube URL is correct and the video is accessible
• Ensure the video is set to Public or Unlisted (not Private)
• Check that the Video Type field is set to "youtube"
• Try opening the YouTube URL directly in your browser to confirm it works

I accidentally deleted content

• Deleted entries in Strapi cannot be recovered. If you need to remove content temporarily, use Unpublish instead of Delete
• If content was accidentally deleted, you'll need to recreate it

Changes aren't appearing on the platform

• Verify you clicked Save after making changes
• If the entry is published, changes should appear within 60 seconds
• Try a hard refresh in your browser (Ctrl/Cmd + Shift + R)